Frequently asked questions

Yes, with no minimum spend, to mainland France, Spain, Portugal, Belgium, Germany, Italy, Luxembourg, Poland, Czechia, Austria, Denmark, Finland, Ireland, the Netherlands, Sweden, the United Kingdom, the United States and Switzerland. To Montenegro it is free from EUR 69 (EUR 10 below that). To Canada it is free from EUR 60 (CHF 27 below that). To Norway, Asia, the Middle East, Oceania and Latin America, a contribution of CHF 27 applies, shown before payment.

Your order is dispatched within 24 hours (business days). Allow 4 to 9 business days to Switzerland, Europe and the United States, from payment to receipt. For Canada, Asia, the Middle East, Oceania and Latin America, allow 6 to 12 business days. You receive a tracking number as soon as the parcel ships.

We ship to 40 countries. Free shipping to mainland France, Belgium, Luxembourg, Germany, Austria, Italy, Spain, Portugal, the Netherlands, Ireland, Finland, Sweden, Denmark, Poland, Czechia, Switzerland, the United Kingdom and the United States; free to Montenegro from EUR 69 (EUR 10 below that); free to Canada from EUR 60 (CHF 27 below that); charged at CHF 27 to Norway, Japan, South Korea, Malaysia, Singapore, Hong Kong, the United Arab Emirates, Israel, Australia, New Zealand, as well as Chile, Colombia, Costa Rica, the Dominican Republic, Ecuador, Guatemala, Mexico, Peru, Uruguay and Brazil.

Not for now. In Latin America we ship to Chile, Colombia, Costa Rica, the Dominican Republic, Ecuador, Guatemala, Mexico, Peru, Uruguay and Brazil, with a CHF 27 shipping contribution.

Within the European Union, Switzerland, the United Kingdom and the United States, no: the price you see is the final price, all fees and taxes included. For far-away destinations (Canada, Asia, the Middle East, Oceania, Latin America), customs duties are paid: nothing to pay on delivery. For other countries, import duties or taxes may apply depending on the destination.

Yes, within 30 days. Return postage is at your expense — unless the product is defective or not as ordered, in which case it is entirely on us. The item must be unworn and in its original packaging.

Yes. Write to us with your order number.

Our translucent bags are made of translucent jelly-effect TPU: supple, light, water-resistant and easy to clean. Our opaque bags are in cowhide leather (Le Firkin, Le Prestigieux) or in PU, with no leather (Le Firkin PU, Héritage).

It is translucent: it hints without revealing everything. For anything that should stay private, slip in a pouch.

A soft, slightly damp cloth is enough. Air-dry away from direct heat. See our Care page.

Yes. They clip onto the handle or the clasp of any bag in the collection.

Same line, two sizes: the Jelly Firkin is the signature model, carried on the arm or in the hand; the Mini is its compact version, for the essentials.

La Firkin sells online only, through its official store lafirkin.com: there is no physical shop, in Switzerland, France or Belgium. You have 30 days after receipt to change your mind (return postage at your expense).

Credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay and PayPal. Secure payment.

Within the European Union, Switzerland, the United Kingdom and the United States, yes — all fees and taxes included, with free shipping to the countries listed above. To Canada, shipping is free from EUR 60 (CHF 27 below that). To Norway, Asia, the Middle East, Oceania and Latin America, a CHF 27 contribution is added, shown before payment. For far-away destinations (Canada, Asia, the Middle East, Oceania, Latin America), customs duties are paid; for Norway, import duties or taxes may apply depending on the destination.