Shipping policy

Shipping costs

Shipping is free, with no minimum spend, to 18 countries: mainland France, Spain, Portugal, Belgium, Germany, Italy, Luxembourg, Poland, Czechia, Austria, Denmark, Finland, Ireland, the Netherlands, Sweden, the United Kingdom, the United States and Switzerland.

To Montenegro, shipping is free from EUR 69; below that amount, it costs EUR 10.

For 19 other destinations, a shipping contribution of CHF 27 applies, converted into your currency and shown before payment: the United Arab Emirates, Australia, Canada, Georgia, Hong Kong, Israel, Norway, New Zealand, Singapore, Chile, Colombia, Costa Rica, the Dominican Republic, Ecuador, Guatemala, Mexico, Peru, Uruguay and Brazil.

Delivery times

Your order is dispatched within 24 working hours of payment confirmation. You receive a tracking number by email as soon as the parcel is collected.

Estimated delivery: 4 to 9 working days, from payment confirmation to receipt, by express carrier, for mainland France, Belgium, Germany, Italy, the United Kingdom and the United States.

Switzerland: 6 to 9 working days, as this country is not served by our express network.

For other destinations, the delivery time depends on the carrier and is provided with your tracking number.

These times are good-faith estimates; they may vary during peak periods or in the event of a carrier incident.

Final price

In the European Union, Switzerland, the United Kingdom and the United States, the total displayed when you order is the final price. All taxes are included and any shipping costs (CHF 27 for the 19 destinations listed, EUR 10 to Montenegro below EUR 69) are shown before payment: you have nothing to pay on receipt. For other destinations, import duties or taxes may apply depending on the country. Only the cost of sending an item back, in the event of a return, is at your expense.

Tracking and delays

A tracking link is sent to you as soon as your order ships. If your parcel has not arrived beyond the stated time, write to us at contact@lafirkin.com: we will open an investigation with the carrier. In accordance with article L216-6 of the French Consumer Code, you may terminate the contract and be refunded if delivery does not take place within a reasonable additional period.

Delivery address

Please check your address carefully when placing your order. A typing error may cause a delay or the return of the parcel; contact us as soon as possible if you notice a mistake, before dispatch.

Delivery areas

We deliver to 38 countries: the 18 free-shipping countries, Montenegro and the 19 destinations at CHF 27 listed above. The current list is the one shown in the store's country selector.